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Shipping & returns

To ship your order, we offer DHL's shipping options.

Only in the Netherlands

  • Sunday to Thursday ordered before 23:59 is tomorrow home
    We process your order the next morning in the course of the afternoon your order can be followed via the track and trace system
  • Pick up from a DHL ServicePoint
    Monday to Friday ordered before 15:00 the next day to pick up at the chosen Service Point

Shipping costs

Regardless of the chosen shipping method you pay € 4.95 for shipping and handling. If you order for €40,- or more we will cover the shipping costs.

 

Country Shipping costs Free shipping above Delivery time
Netherlands €4,95 €40 1-2 business days
Belgium / Germany €5,95 €45 2-3 business days
Europe €9,95 €80 2-8 business days
World Wide €19,95 €120 4-12 business days


Returns

Not satisfied with the delivered items? Within 30 days of receipt you can return your order to us. You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Package return

When returning, the shipping costs back to Underwear District are the responsibility of the buyer. To return the package you can easily create a return label via our returns portal. You can use our Returns portal below if your order was shipped to either of these countries: The Netherlands, Belgium, Luxembourg or Germany. If your shipping country is not included, please check out how to to register your return further down this page.

Returns portal

Is an article damaged or wrongly delivered please ask for a free return label at the customer service.

Register return

Have you created an account? Then you have the possibility to register your return by following the steps below. If you do not have an account, please send us an email in which you announce your return and include a copy of the invoice along with your return package.

  1. Go to "My account" and login
  2. Go to "My orders"
  3. Go to the relevant order and click on view
  4. Go to "Return article".
  5. Fill in the return form
  6. You can then return the order to us. Underwear District, De zoeker Esch 9A, 7582CN, Losser.
  7. Keep at all times the track and trace number of your return shipment